I am excited to add another piece of Cue cookware into my rotation. Very happy with the new non-stick version recently introduced. It’s perfect for those times when you need a slicker surface than the standard stainless steel. Also nice to use less oil! And of course, it coordinates with the cooktop like a dream!
So far, my experience using HestanCue products (I have 4 pieces) have been very good. In addition, your customer support is excellent and deserves to be mentioned.
Unfortunately I could not use because it didn’t differentiate between my regular pan and the non-stick because of a software limitation. It started to heat up and it got stuck. I ended up putting my old pan on. I contacted customer service and they told me to disable the old one and reinstall the non-Stick pan, so I have bit yet used.
Adding a non-stick pan to the Hestan Cue line was overdue. I'm enjoying using it with some minor reservations. The non-stick coating isn't as good as I hoped it would be. I'm often soaking the pan for a little while to remove bits that stuck. It's not a great coating, but it's good. It does make me worry about longevity, though. My bigger complaint is with the iOS app, which only supports one pan at a time. Any time I need to use the other pan, I have to disconnect one and connect the other to the app. I was assured it was going to be addressed soon, but I find it inconvenient for now. The app update should have been done before releasing the pan to the market.
I use it regularly to cook and the guided app makes a non cook like me a Celebrity Chef. I have even bought 6 others for family and friends. At this point I am even inventing recipes and using the temperature control mode and following cooking tips on the Blog.