Adding a non-stick pan to the Hestan Cue line was overdue. I'm enjoying using it with some minor reservations. The non-stick coating isn't as good as I hoped it would be. I'm often soaking the pan for a little while to remove bits that stuck. It's not a great coating, but it's good. It does make me worry about longevity, though. My bigger complaint is with the iOS app, which only supports one pan at a time. Any time I need to use the other pan, I have to disconnect one and connect the other to the app. I was assured it was going to be addressed soon, but I find it inconvenient for now. The app update should have been done before releasing the pan to the market.
I use it regularly to cook and the guided app makes a non cook like me a Celebrity Chef. I have even bought 6 others for family and friends. At this point I am even inventing recipes and using the temperature control mode and following cooking tips on the Blog.
I love this system overall, but this new non-stick pan definitely adds a wow factor. I enjoy a more maintenance free pan that allows for easy clean up and does make me worry to much about burning my pan. All of meals that I have prepared with this system have been delicious and enjoyable!
This pan does not work on my GE Cafe slide-in range. Tech support says Jan/Feb of 2021 perhaps. Of course no information about this when I bought it. I have an un-coated pan that works great, so the technology is awesome, don’t understand the problem. Also, only one pan on app at a time, another “not ready for the market” problem. Tech service is great!
We've been Hestan Cue users for a long time, and use the original pan and chef's pan daily. But we'd been wanting a high-quality (read: not Teflon) non-stick pan for a while, and when this Hestan non-stick option arrived, we jumped on it. It performs amazingly well, of course works just like the original pan, but is easier to use and clean. We avoid the use of any metal utensils, and so far, it looks great. But there's a limitation in the current Cue software that owners of the current pan might want to take note of: the software cannot distinguish between the original and non-stick pan, and only one can be connected to your software at any given time. Thus, if you regularly want to switch between the two pans, you have to go into the setup and change which pan the software will connect to. You cannot do this within a recipe, you have to do this at the main screen. So it's an additional step that definitely put a damper on our excitement. Making matters worse was that once the new pan was connected, the Cue software started throwing errors regarding a required firmware update for the original pan that actually was a false warning and required the software to be uninstalled and then reinstalled. Hestan's great support team informed me that an app update is coming early next year to remedy at least the first issue, namely being unable to have both pans selectable in the software, but until then, if you have the original fry-pan, you should probably hold off unless you're willing to jump through a few hoops to get the new pan to work alongside your old one!