Hestan Cue Guarantee | 101-Day Risk Free Trial
If within 101 days of purchasing our products on hestancue.com, you do not love what you’ve purchased, we invite you to return the product for a full refund.
- Original purchase receipt is required to complete a return. Please keep a copy for your record. Products purchased outside of www.hestancue.com will not be accepted for return.
- Returns without the original purchase receipt cannot be accepted.
- Shipping charges are non-refundable. You are responsible for paying return shipping.
- Refunds are made in the form of the original tender. For credit card purchases, it may take up to 2 billing cycles for refund credit to appear on your statement.
- Refused deliveries, or deliveries that the carrier is unable to make, may be returned to our warehouse and may take an extended amount of time to process for a refund. We may, at our sole discretion, reduce the amount of your refund by the amount of any shipping costs paid by us, to account for costs incurred.
- Start the return process by filling out the return form.